All Systems Operational
Paazl Operational
Paazl OST Web Application   Operational
Paazl OST Webservices   ? Operational
Paazl Perfect   ? Operational
Paazl Staging Webservices   ? Operational
PostNL   Operational
UPS   Operational
DHL   Operational
DHL Deutschland   Operational
DPD   Operational
Dynalogic   Operational
Packs   Operational
Fedex   Operational
Bpost   Operational
Bartolini   Operational
Mondial Relay   Operational
Collisimo   Operational
Correos   Operational
GLS   Operational
TNT Express   Operational
TSN   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Our server maintenance, initially scheduled for September 24th, will be rescheduled to Sunday night the 22nd of October 2017, from 01:00 AM until 05:00 AM. You may experience downtime during this time window.

Relevant changes

As our services will be migrated to a different hosting provider, our IP addresses will change. This will be relevant for our live environment (ost.paazl.com & ship.paazl.com), as well as our testing environment (staging.paazl.com). Your web browser is capable of adjusting to these changes automatically. Therefore, action is only required in the following situations:

- Paazl is providing Track & Trace emails for your account(s).
- You have added our IP addresses to a whitelist.

Track & Trace emails

Ask your hosting provider to add the following SPF record to your TXT records. This makes sure that your Track & Trace emails will not be blocked by spam filters.

"v=spf1 ip4:87.233.148.128/26 ip6:2001:9a8:0:140::/64 ~all"

Whitelist
If relevant, please add the following IP addresses to your whitelist.

ost.paazl.com: OLD: 87.250.149.42 NEW: 87.233.148.171
ship.paazl.com OLD: 87.250.149.54 NEW: 87.233.148.170
staging.paazl.com OLD: 87.250.149.45 NEW: 87.233.148.172

Important! Please add the new IP addresses. Do not remove the old IP addresses.


If you have any questions, please feel free to contact us via email: support@paazl.com, or call us during office hours:
+31 (0)20 - 773 63 03.
Sep 21, 12:34 CEST
Scheduled - Dear Paazl user,

Sunday night the 24th of September 2017, from 01:00 AM until 05:00 AM, we will be performing maintenance to our servers. You may experience downtime during this time window.

Relevant changes

As our services will be migrated to a new hosting provider, our IP addresses will change. This will be relevant for our live environment (ost.paazl.com & ship.paazl.com), as well as our testing environment (staging.paazl.com). Your web browser is capable of adjusting to these changes automatically. Therefore, action is only required in the following situations:

- Paazl is providing *Track & Trace emails* for your account(s).
- You have added our IP addresses to a *whitelist*.

Follow-up

We will send a follow-up email with details on our new IP addresses and required actions in the course of next week.

If you have any questions, please feel free to contact us via email: support@paazl.com, or call us during office hours:
+31 (0)20 - 773 63 03.

Kind regards,

Paazl Tech Support
Sep 7, 19:21 CEST
Past Incidents
Sep 23, 2017

No incidents reported today.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 23:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:30 CEST
Scheduled - We will perform maintenance on our live servers. Downtime will be very brief and will take a maximum of 5 minutes.

If you have any questions, please contact us by email: support@paazl.com.
Sep 20, 17:05 CEST
Resolved - This issue has been solved. The Staging environment is available again.
Sep 21, 09:57 CEST
Identified - We are investigating reports about our Staging webservices that aren't responding properly. We will post an update within an hour.
Sep 21, 09:36 CEST
Sep 20, 2017
Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:30 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Sep 20, 14:26 CEST
Resolved - The issue has been solved. We are available again by telephone and by e-mail.
Sep 20, 13:23 CEST
Investigating - Currently we are not available by telephone. We are investigating the problem. We will post an update as soon as possible.
Sep 20, 12:42 CEST
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Completed - The Staging environment is back to fully operational. We thank you for your patience.
Sep 15, 14:54 CEST
Scheduled - We will be performing a very brief update on our Staging environment. This will take around 2 minutes to finish.
Sep 15, 14:42 CEST
Sep 14, 2017

No incidents reported.

Sep 13, 2017
Resolved - The issue has been resolved. We thank you for your patience.
Sep 13, 18:17 CEST
Investigating - We are noticing that the GLS webservice is not responding. This has a possible effect on printing GLS labels.

We asked GLS for a status update
Sep 13, 13:55 CEST
Completed - The scheduled maintenance has been completed.
Sep 13, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Sep 13, 14:14 CEST
Resolved - The issue has been resolved. We are reachable by all standard channels.
Sep 13, 10:25 CEST
Identified - Due to an issue at our provider we are currently only available by e-mail

We will post an update as soon as possible.
Sep 13, 09:09 CEST
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017
Completed - The scheduled maintenance has been completed.
Sep 10, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 CEST
Scheduled - Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.

Note: this has no effect on the shipping options in your checkout or on printing labels.
Sep 7, 11:15 CEST
Sep 9, 2017

No incidents reported.