Update - We've noticed that the e-mails are now being received, so we've started sending e-mail batches for the Microsoft affiliated accounts.
It's possible that in some cases a customer will receive an e-mail for a shipment that has already been received.
Dec 11, 13:22 CET
Identified - Notification emails not arriving
We are having issues in delivering notification emails to Microsoft affiliated inboxes rather than junk folders. This means that notification e-mails to Hotmail, Outlook and MSN domains will not arrive. Because too few customer domains have properly configured the highly important SPF record in their domain’s DNS, the notification e-mails are being flagged as spam.
Owners of faulty domains need to contact their hosting provider to configure an SPF record. If they do not currently have an SPF record, they will need to configure a record of type TXT using this value:
v=spf1 include:spf.paazl.com ~all
If they are already using SPF, they will need to add “include:spf.paazl.com” anywhere before their “~all” directive.
Once enough domains have been configured properly, the emails will arrive again.
All clients who need to change their configuration will be contacted as soon as possible.
Dec 1, 14:12 CET
This issue has been resolved. We thank you for your patience.
Jan 16, 11:34 CET
We're noticing improvement but we're monitoring the situation for the next hour.
Jan 16, 11:02 CET
We've identified the cause of the issue. We're working on a solution together with our hosting provider. The next update will be in 30 minutes.
Jan 16, 10:54 CET
We are investigating reports of a slow response from our webservice. This might affect the label printing. We are investigating the matter with the highest priority and will post an update within 30 minutes.
Jan 16, 10:24 CET