Monitoring - The issue has been fixed. We are monitoring the situation closely.
Nov 19, 14:16 CET
Investigating - We are noticing that the UPS webservice is not responding. This has a possible effect on printing UPS labels.

We asked UPS for a status update
Nov 19, 10:40 CET
Paazl Operational
Paazl OST Web Application   Operational
Paazl OST Webservices   ? Operational
Paazl Perfect   ? Operational
Paazl Staging Webservices   ? Operational
PostNL   Operational
UPS   Operational
DHL   Operational
DHL Deutschland   Operational
DPD   Operational
Dynalogic   Operational
Packs   Operational
Fedex   Operational
Bpost   Operational
Bartolini   Operational
Mondial Relay   Operational
Collisimo   Operational
Correos   Operational
GLS   Operational
TNT Express   Operational
TSN   Operational
Australia Post   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our hosting provider will be performing maintenance on their servers. You may experience a very limited amount of delay. Downtime is not expected.
Posted on Nov 9, 08:42 CET
Our hosting provider will be performing maintenance on their servers. You may experience a very limited amount of delay. Downtime is not expected.
Posted on Nov 9, 08:45 CET
Past Incidents
Nov 18, 2017

No incidents reported.

Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 16:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 15 minutes to finish.
Nov 17, 16:19 CET
Nov 16, 2017
Resolved - The issue has been resolved. We thank you for your patience.
Nov 16, 15:35 CET
Monitoring - The issue has been fixed. We are monitoring the situation closely.
Nov 16, 14:34 CET
Identified - PostNL identified the cause of the issue and confirmed there are issues. They are working on a solution. We will post an update as soon as possible
Nov 16, 09:40 CET
Investigating - We are investigating PostNL shipping options with time frames that are not available in the checkout.

As soon as any news is available, we will post an update
Nov 16, 09:32 CET
Nov 15, 2017
Completed - The scheduled maintenance has been completed.
Nov 15, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 15, 17:19 CET
Resolved - The issue has been resolved. We thank you for your patience.
Nov 15, 08:56 CET
Investigating - You may experience a degraded response of our web application due to the performance of one of our servers. The search functionality can be slow, it is possible you are not able to log in and you may experience issues regarding slow loading of the Paazl Perfect checkout.
Nov 13, 16:20 CET
Monitoring - The issue has been fixed. We are monitoring the situation closely for the coming hours.
Nov 13, 14:47 CET
Investigating - You may experience a degraded response of our web application due to the performance of one of our servers. The search functionality can be slow, it is possible you are not able to log in and you may experience issues regarding slow loading of the Paazl Perfect checkout.
Nov 13, 14:42 CET
Nov 14, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017
Resolved - The issue has been resolved. We thank you for your patience.
Nov 8, 18:38 CET
Monitoring - The issue seems to be resolved, however we have not yet received a confirmation from DHL. We are monitoring the situation closely.
Nov 8, 18:20 CET
Identified - DHL Deutschland identified the cause of the issue and confirmed their webservice is down. They are working on a solution. We will post an update as soon as possible
Nov 8, 10:24 CET
Investigating - The DHL Deutschland webservice is not responding. You may experience issues when attempting to print shipping labels for this carrier. We've contacted DHL Deutschland and are awaiting a status update.

As soon as we receive an update, we will post it on this page. We thank you for your patience
Nov 8, 09:55 CET
Completed - The scheduled maintenance has been completed.
Nov 8, 18:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:45 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 8, 17:00 CET
Nov 7, 2017

No incidents reported.

Nov 6, 2017
Resolved - The issue has been resolved. We thank you for your patience.
Nov 6, 12:20 CET
Monitoring - The issue regarding has been fixed. We are monitoring the situation closely.
Nov 2, 11:42 CET
Identified - We’ve identified the cause of the issue and are working on a solution.
Oct 27, 16:22 CEST
Investigating - We are investigating reports about created shipments that are not visible on the order overview. These orders however are processed as usual. There is a possible delay before the created order is visible.
Oct 25, 17:46 CEST
Resolved - The issue has been resolved. We thank you for your patience.
Nov 6, 12:17 CET
Investigating - The issue has been resolved. We thank you for your patience.
Nov 6, 12:17 CET
Monitoring - PostNL confirms that the issue is no longer present. They will contact us when the issue has formally been closed.
Nov 3, 22:22 CET
Update - We are noticing improvement in the response for PostNL shipping labels. We have not received confirmation from PostNL yet.
Nov 3, 10:16 CET
Update - PostNL have confirmed technical issues causing some of their services to malfunction. At this point in time they are unable to provide a resolution time. We will keep you informed on updates from PostNL.
Nov 2, 22:22 CET
Identified - We received reports of PostNL shipping labels not being generated. This is at least relevant for the following shipping options:

AVG before 10:00
AVG before 12:00
Evening Delivery

We are receiving time-outs on a PostNL-service. Below an example of an error that is visible in Paazl.

Validation failed for shipments: 3STZIY0181831; Messages: 3STZIY0181831: {[15116] Unable to call Location Service: The operation has timed out}

We have tried contacting PostNL to find out what is causing this issue.
Nov 2, 19:09 CET
Completed - The scheduled maintenance has been completed.
Nov 6, 12:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 12:00 CET
Scheduled - We will perform maintenance on our staging environment This will take a maximum of 15 minutes.
Nov 6, 11:47 CET
We had noticed that the B2C Europe webservice was not responding properly, between 11:00 and 11:45. This had an effect on printing B2C labels.
Nov 6, 12:14 CET
Nov 5, 2017

No incidents reported.