Update - We've noticed that the e-mails are now being received, so we've started sending e-mail batches for the Microsoft affiliated accounts.

It's possible that in some cases a customer will receive an e-mail for a shipment that has already been received.
Dec 11, 13:22 CET
Identified - Notification emails not arriving

We are having issues in delivering notification emails to Microsoft affiliated inboxes rather than junk folders. This means that notification e-mails to Hotmail, Outlook and MSN domains will not arrive. Because too few customer domains have properly configured the highly important SPF record in their domain’s DNS, the notification e-mails are being flagged as spam.

Proposed solution
Owners of faulty domains need to contact their hosting provider to configure an SPF record. If they do not currently have an SPF record, they will need to configure a record of type TXT using this value:
v=spf1 include:spf.paazl.com ~all


If they are already using SPF, they will need to add “include:spf.paazl.com” anywhere before their “~all” directive.
Once enough domains have been configured properly, the emails will arrive again.
All clients who need to change their configuration will be contacted as soon as possible.
Dec 1, 14:12 CET
Paazl Operational
Paazl OST Web Application   Operational
Paazl OST Webservices   ? Operational
Paazl Perfect   ? Operational
Paazl Staging Webservices   ? Operational
PostNL   Operational
UPS   Operational
DHL   Operational
DHL Deutschland   Operational
DPD   Operational
Dynalogic   Operational
Packs   Operational
Fedex   Operational
Bpost   Operational
Bartolini   Operational
Mondial Relay   Operational
Collisimo   Operational
Correos   Operational
GLS   Operational
TNT Express   Operational
TSN   Operational
Australia Post   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018
Completed - The scheduled maintenance has been completed.
Jan 17, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 16:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Jan 17, 16:15 CET
Jan 16, 2018
Resolved - Label generation for GLS is possible again.
Jan 16, 14:03 CET
Identified - At the moment it's not possible to create labels for GLS orders. We're working on a solution right now.
Jan 16, 12:42 CET
Resolved - This issue has been resolved. We thank you for your patience.
Jan 16, 11:34 CET
Monitoring - We're noticing improvement but we're monitoring the situation for the next hour.
Jan 16, 11:02 CET
Identified - We've identified the cause of the issue. We're working on a solution together with our hosting provider. The next update will be in 30 minutes.
Jan 16, 10:54 CET
Investigating - We are investigating reports of a slow response from our webservice. This might affect the label printing. We are investigating the matter with the highest priority and will post an update within 30 minutes.
Jan 16, 10:24 CET
Jan 15, 2018
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 11:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Jan 15, 10:09 CET
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - Staging is back online again. We thank you for your patience
Jan 12, 11:40 CET
Investigating - We've performed a brief restart of our Staging service. We will be online again within a couple of minutes
Jan 12, 11:38 CET
Jan 11, 2018
Completed - The scheduled maintenance has been completed.
Jan 11, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 16:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Jan 11, 16:13 CET
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.