Slower label printing response

Incident Report for Paazl

Postmortem

As a consequence of a DDOS attack on a customer of our hosting provider TRUE we experienced slower web responses yesterday evening between 23.00 - 00.00.

TRUE took the necessary steps to redirect all DDOS traffic. We monitored the situation closely and took actions to create a stable situation as soon as possible.

Stability was regained around 00:00.

Posted Dec 02, 2020 - 09:26 CET

Resolved

This incident has been resolved.

Posted Dec 02, 2020 - 09:26 CET

Update

Note: the Push API has also been affected by this issue. You may experience delayed updates on shipments sent through our Push API.

Posted Dec 01, 2020 - 17:00 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 01, 2020 - 00:25 CET

Identified

Due to a possible ddos at our hosting partner, you may experience a slower response to label printing requests. Our partner is currently rerouting traffic.

Posted Nov 30, 2020 - 23:52 CET

This incident affected: Paazl (Paazl Live Webservice, Paazl Live Web Application).