Server migration: update
Update - Tonight, we will perform additional parts of the server migration.

- Staging server: from 23:00 until 00:30 (CEST).
During this time window, the Staging service will not be available.

- Production servers from 00:00 until 05:00 (CEST).
For the production servers, we expect little to no impact. There might, at most, be reduced availability of our platform for a few minutes.
Oct 20, 11:42 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:51 CEST
Scheduled - We are still working on migrating our servers.

If you are using a whitelist for our Paazl IP addresses, please do not remove the old IP addresses yet. We will post an update as soon as the migration has been fully completed.
Uptime over the past 90 days. View historical uptime.
Paazl Operational
90 days ago
99.99 % uptime
Today
Paazl Checkout Widget Operational
90 days ago
100.0 % uptime
Today
Paazl Live Webservice ? Operational
90 days ago
99.97 % uptime
Today
Paazl Live Web Application ? Operational
90 days ago
99.99 % uptime
Today
Paazl Staging Webservice ? Operational
90 days ago
100.0 % uptime
Today
Paazl Staging Web Application Operational
90 days ago
100.0 % uptime
Today
Paazl Office ? Operational
Paazl Perfect ? Operational
Australia Post Operational
Australia Post Shipping Labels Operational
B2C Europe Operational
bpost Operational
BRT ? Operational
Budbee Operational
90 days ago
100.0 % uptime
Today
Budbee Shipping Labels Operational
90 days ago
100.0 % uptime
Today
Colissimo Operational
Correos Operational
DHL Operational
90 days ago
99.99 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.99 % uptime
Today
DHL Deutschland Operational
90 days ago
99.99 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.99 % uptime
Today
DPD Parcelshops Operational
90 days ago
99.99 % uptime
Today
DPD Shipping Labels Operational
90 days ago
100.0 % uptime
Today
Dynalogic Operational
Fedex Operational
GLS Operational
Mondial Relay Operational
Fietskoeriers.nl Operational
90 days ago
100.0 % uptime
Today
Fietskoeriers.nl Shipping Labels Operational
90 days ago
100.0 % uptime
Today
Packs Operational
PostNL Operational
90 days ago
99.99 % uptime
Today
Swiss Post Operational
90 days ago
99.99 % uptime
Today
TNT Express Operational
TSN Operational
UPS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Paazl Webservice Response Time
Fetching
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
WebApp (ship.paazl.com): instability
Resolved - This incident has been resolved.
Oct 22, 17:27 CEST
Investigating - You may experience some instability using our WebApp on ship.paazl.com. We are investigating the issue and will report back as soon as we have an update.
Oct 22, 11:08 CEST
Push API: status updates delayed
Resolved - This incident has been resolved.
Oct 22, 12:21 CEST
Identified - We noticed a delay in our PUSH API status messages. You may experience status updates coming in late. Our PUSH API service is currently working through the delayed statuses. We will inform you as soon all statuses are up-to-date again.

Our apologies for the inconvenience.
Oct 20, 09:52 CEST
No shipping options in checkout
Resolved - This incident has been resolved.
Oct 22, 10:57 CEST
Monitoring - Everything should be back online again. We are monitoring the results.
Oct 21, 11:30 CEST
Investigating - We are currently investigating reports of checkouts that do not show any shipping options. We are looking into it with high priority and will report back as soon as possible.
Oct 21, 09:30 CEST
Oct 21, 2021
Oct 20, 2021

Unresolved incident: Server migration: update.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Paazl Web Application: order overview
Resolved - This incident has been resolved.
Oct 18, 10:43 CEST
Update - Orders are available again up to November 2020.
From now on the legacy orders will be indexed.
Oct 13, 11:12 CEST
Update - Orders dating back to the 3rd of August are available again.
Oct 12, 16:53 CEST
Update - The order overview should show orders dating back to September 21st of 2021.
The fix is still in progress and older orders will start showing.
Oct 12, 14:11 CEST
Monitoring - The cause has been identified and a fix has been implemented. We are monitoring the progres.
Oct 12, 11:50 CEST
Investigating - We are noticing that the order overview of our Web Application has degraded performance. We are investigating the cause of this issue.

Note: orders are still registered at carriers if the label is generated.
Oct 12, 10:28 CEST
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Staging environment: update
Completed - The scheduled maintenance has been completed.
Oct 13, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:
B2C Europe

- We added multi-collo support for EU shipments
- We added the 'Return your Parcel' shipping option
Oct 13, 14:26 CEST
Oct 12, 2021
Oct 11, 2021
Magento 2: no response
Resolved - This incident has been resolved.
Oct 11, 18:40 CEST
Monitoring - Checkout functionality is online again. If this is not the case for you, please contact us by email or phone.
Oct 11, 17:28 CEST
Investigating - We are currently investigating reports of checkouts that are not responding for clients on the Magento 2 platform. We will post an update as soon as possible.
Oct 11, 17:07 CEST
Paazl Web Application: carrier history
Resolved - Order history has returned properly.
Oct 11, 10:16 CEST
Investigating - We are noticing that carrier history for orders may not load properly in our Web Application.

This does not impact the labels, status updates (and subsequent PUSH and mail notifications), or API.
Oct 5, 14:27 CEST
Oct 10, 2021

No incidents reported.

← Incident History Powered by Atlassian Statuspage