We will update again when the situation changes.
Oct 15, 09:23 CEST
Update - According to DHL, they made a fix yesterday, but we can see that this has not resolved the issue. We are contacting DHL to get more information.
Oct 15, 08:56 CEST
Identified - The DHL Deutschland webservice is sometimes not responding. Because of this outage, you may experience issues when attempting to print shipping labels for this carrier. DHL Deutschland confirmed this issue and they are working on a fix.
As soon as we receive an update, we will post it on this page. We thank you for your patience.
Oct 14, 10:59 CEST
Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
We have performed an update to our staging environment.
This week's release contains the following improvements:
DHL Parcel: - We added unit tests for the DHL Parcel label generator. - We removed "helper lines" from 10x21 PDF and ZPL labels. - We improved our handling of special characters on labels and in shipment registration files.
Web app: - You will no longer be redirected to a different page after saving your account settings. - We added a webservice timeout notification for UPS.
DHL eCommerce: - We removed the "save+create label" button for the pickup option, as no label is required.
Extra@Home: - We added the preferred date for the pickup part of exchange orders.
DHL Parcel/eCommerce: - We streamlined the responses of all service point shipping options.
UPS - We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Oct 3, 08:56 CEST
This issue has been resolved. Searching on barcodes is working again.
Oct 8, 13:06 CEST
It is not possible to search on barcodes via our web application that were created from October 1st. However, searching on the corresponding order reference or postal code will show the order with the barcode(s). This has no effect on the shipments.
We have identified the problem and we expect a fix in the beginning of next week.
Oct 4, 13:12 CEST
The scheduled maintenance has been completed.
Oct 6, 05:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:00 CEST
Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.
Note: this has no effect on the shipping options in your checkout or on printing labels.
Oct 1, 11:36 CEST