Monitoring - Our monitoring is no longer showing any errors, we tested and are able to retrieve labels again.
We will monitor the situation.
Sep 22, 2023 - 18:21 CEST
Identified - The Bpost webservice is not responding. Because of this outage, you may experience issues when attempting to print shipping labels for this carrier. We've contacted Bpost and are awaiting a status update.
As soon as we receive an update, we will post it on this page. We thank you for your patience.
Sep 22, 2023 - 17:27 CEST
Completed -
The scheduled maintenance has been completed.
Sep 20, 11:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 CEST
Update -
We would like to give a reminder for tomorrow the 20th of September. We have a maintenance window scheduled for 10:00-11:00, during this window the widget endpoint for staging will be unreachable.
Since the widget endpoint will be unreachable we advise customers that use Paazl's Magento 2, Shopware or Salesforce extensions to set up and test the fallback options that are integrated in our extensions.
Sep 19, 11:51 CEST
Scheduled -
Wednesday 20 september 10.00-11.00 we will have a scheduled maintenance window. During this window the widget endpoint for staging will be unreachable.
Since the widget endpoint will be unreachable we advise customers that use Paazl's Magento 2, Shopware or Salesforce extensions to set up and test the fallback options that are integrated in our extensions.
Sep 14, 22:48 CEST
Resolved -
This incident has been resolved.
Sep 14, 10:42 CEST
Update -
UPS has notified us that they are investigating the issue. We will post further updates as they arise.
Sep 13, 18:44 CEST
Identified -
We have been notified that UPS is giving an Authentication error: Unable to validate shipping order at UPS: (250002) Invalid Authentication Information
We have reached out to UPS for more information
Sep 13, 16:29 CEST
Resolved -
On Thursday the 7th of September, we released a new version of the checkout widget. In this release there was a bug present which impacted the pickup locations.
The bug altered the behaviour where the previously selected pickup location was saved in the checkout instead of the selected pickup location. If customers kept the default selected pickup location, then there was no impact.
Today we released a fix for this bug at 15:30 and the widget has returned to normal functioning.
We would like to apologize to our customers for the experienced inconvenience.
If you have any further questions, feel free to contact us by email or phone at support@paazl.com or +31 (0)20 - 773 - 63 03.
Sep 12, 19:00 CEST
Resolved -
This incident has been resolved.
Sep 11, 17:07 CEST
Update -
We are continuing to monitor for any further issues.
Sep 8, 10:49 CEST
Monitoring -
A fix has been implemented and all services are performing fully again. We will continue to monitor performance.
Sep 8, 08:30 CEST
Update -
We are continuing to investigate this issue.
Sep 8, 07:16 CEST
Investigating -
We are currently seeing some partial outages that might impact ship environment, checkout Widget and label service. We are currently investigating this with highest priority.
Sep 8, 06:43 CEST