Minor Service Outage
Uptime over the past 90 days. View historical uptime.
Paazl Operational
90 days ago
99.77 % uptime
Today
Paazl Checkout Widget Operational
90 days ago
100.0 % uptime
Today
Paazl Live Webservice ? Operational
90 days ago
100.0 % uptime
Today
Paazl Live Web Application ? Operational
90 days ago
100.0 % uptime
Today
Paazl Staging Webservice ? Operational
90 days ago
100.0 % uptime
Today
Paazl Staging Web Application Operational
90 days ago
100.0 % uptime
Today
Paazl Push API ? Operational
Paazl Office ? Operational
Paazl Perfect ? Operational
Paazl Data Dashboards Operational
90 days ago
98.66 % uptime
Today
Australia Post Operational
Australia Post Shipping Labels Operational
B2C Europe Operational
bpost Operational
BRT ? Operational
Budbee Operational
90 days ago
100.0 % uptime
Today
Budbee Shipping Labels Operational
90 days ago
100.0 % uptime
Today
Colissimo Operational
Correos Operational
Cycloon Operational
90 days ago
100.0 % uptime
Today
Cycloon Shipping Labels Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
100.0 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
100.0 % uptime
Today
DHL Deutschland Operational
90 days ago
100.0 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.83 % uptime
Today
DPD Parcelshops Operational
90 days ago
99.67 % uptime
Today
DPD Shipping Labels Operational
90 days ago
100.0 % uptime
Today
Dynalogic Operational
Fedex Operational
GLS Partial Outage
Mondial Relay Operational
Packs Operational
PostNL Operational
90 days ago
99.99 % uptime
Today
Swiss Post Operational
90 days ago
99.99 % uptime
Today
TNT Express Operational
TSN Operational
UPS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2024

No incidents reported today.

Dec 4, 2024
Staging environment: update
Completed - The scheduled maintenance has been completed.
Dec 4, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:
DPD:
- We added GB as origin and destination country to the Parcel Shop Delivery shipping option.

FedEx:
- We improved the ZPL label alignment.

Weight icons for Germany:
- We added the weight icons on our self-built labels with destination Germany for the blank labels.
Dec 4, 14:31 CET
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
Paazl Web Application
Resolved - This incident has been resolved.
Nov 28, 18:56 CET
Monitoring - We have noticed that the response of our Web Application, Checkout Widget, and API had degraded performance. We have immediately identified and rolled out a fix.
Our performance is back to normal at this moment.

We are investigation the issue further and will come back with more information as soon as possible
Nov 28, 12:30 CET
Nov 27, 2024
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 27, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 16:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:
Order page:
- We improved the dropdown options for carriers that support Service Availability.

Weight icons for Germany:
- We added the weight icons on our self-built labels with destination Germany for the carriers Generic Carrier and DHL Express DD.
Nov 27, 15:53 CET
Nov 26, 2024
Paazl Web Application: slow response
Resolved - The fix of yesterday has resolved the issues. Please see the further timeline and impact below.

- Timeline
18:57 Paazl monitoring picks up issue with cache cleaning mechanism resulting in partial outages
19:00 Customers begin reporting issues with labels and webapp login
19:20 IT Teams finds the issue
19:31 IT team implements fix
19:39 First customers notice improvements
19:51 IT team confirms that fix has worked for all customers
19:52 Statuspage updated to reflect fix


- Technical impact
The cache cleaning mechanism that we rely on throughout our platform is set to evict old cache entries whenever it’s full. In this instance it did not do so. We have identified the issue in this mechanism and fixed it. The load testing that we performed in preparation for Black Friday were volume tests, performed over a specific period of time. This kind of stress test does not replicate the cache filling of a full day of volumes.

The most significant impact of this issue, related to the generation of shipping labels, and the logging into our webapp.
During the affected period, we noticed a potential issue with labels that were requested. The barcodes created may not have been pre-registered at the carrier. We advise you to verify in your carrier portal whether the created barcodes are known to them. If they are not, then please consider re-labeling those packages.

We remain confident in our preparation for this peak season and the steps we have taken to make it a success
Nov 26, 14:37 CET
Update - We have noticed a potential issue with labels that were requested during the time period of this issue.
The barcode may not have been pre-registered at the carrier.

Please verify in your carrier portal whether the barcodes are known to them. If they are not, then please consider relabeling the packages.
Nov 25, 20:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 19:53 CET
Identified - We are noticing issues with our Web Application. We have identified the issue and are performing corrections.
Nov 25, 19:35 CET
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

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