Identified - Response times from the UPS web service have occasionally been slow today. You may experience long load times or web service time-outs when attempting to generate UPS shipping labels. We notified UPS on the matter.

Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET
Paazl Operational
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
PostNL Operational
90 days ago
99.98 % uptime
Today
DHL Operational
90 days ago
99.49 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.84 % uptime
Today
DHL Deutschland Operational
90 days ago
99.13 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.95 % uptime
Today
UPS Degraded Performance
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Operational
Bartolini Operational
Mondial Relay Operational
Collisimo Operational
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
SwissPost (Asendia) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Completed: Staging update Feb 6, 14:30-14:31 CET
We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update Mar 6, 15:30-15:31 CET
We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
Completed: Staging update Oct 3, 09:00-09:01 CET
We have performed an update to our staging environment.

This week's release contains the following improvements:

DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.

Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.

DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.

Extra@Home:
- We added the preferred date for the pickup part of exchange orders.

DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.

UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
WSDL update staging environment Jan 29, 16:00-16:30 CET
We added fields to the createPickupRequest and pickupRequestDetailsRequest, which are specifically used for the carrier Toll Group.

This addition requires a WSDL update, which will be performed on 29-01-2020 on staging.

If our WSDL is saved locally, please make sure you update our WSDL once the update is completed. The WSDL can be found here: https://staging.paazl.com/parcelshipperservice/services/orderRequest.wsdl

If you do not save our WSDL locally, you can disregard this message.
Posted on Jan 13, 11:16 CET
WSDL update production Feb 4, 11:30-12:00 CET
We added fields to the createPickupRequest and pickupRequestDetailsRequest, which are specifically used for the carrier Toll Group.

This addition requires a WSDL update, which will be performed on 04-02-2020 on production.

If our WSDL is saved locally, please make sure you update our WSDL once the update is completed. The WSDL can be found here: https://staging.paazl.com/parcelshipperservice/services/orderRequest.wsdl

If you do not save our WSDL locally, you can disregard this message.
Posted on Jan 13, 11:17 CET
Paazl Webservice Response Time
Fetching
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:01 CET
Scheduled - Australia Post will be performing maintenance on their servers. It is possible that there will be some interruptions during this time for brief periods.

This scheduled maintenance affects Shipping & Tracking APIs (Tracking, Pricing, Label Printing, Lodgement).

Australia Post apologizes for the inconvenience.
Jan 16, 08:57 CET
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:

Checkout Widget

- We improved the price indication.
- You will now actually see 5 days in the widget preview when entering 5 days.
- You will no longer see any old (cached) styling in the widget.

PostNL

- We have enabled the use of MyTime shipping options.
- You can now use return shipments in Belgium and from Belgium to the Netherlands.

Bpost

You can now select French service points with Bpost.
Jan 15, 15:36 CET
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Completed - The scheduled maintenance has been completed.
Jan 10, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Jan 10, 13:50 CET
Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Jan 9, 12:46 CET
Jan 8, 2020

No incidents reported.