Bpost: offline
Monitoring - Our monitoring is no longer showing any errors, we tested and are able to retrieve labels again.

We will monitor the situation.
Sep 22, 2023 - 18:21 CEST
Identified - The Bpost webservice is not responding. Because of this outage, you may experience issues when attempting to print shipping labels for this carrier. We've contacted Bpost and are awaiting a status update.

As soon as we receive an update, we will post it on this page. We thank you for your patience.
Sep 22, 2023 - 17:27 CEST
Uptime over the past 90 days. View historical uptime.
Paazl Operational
90 days ago
99.68 % uptime
Today
Paazl Checkout Widget Operational
90 days ago
99.78 % uptime
Today
Paazl Live Webservice
Operational
90 days ago
99.82 % uptime
Today
Paazl Live Web Application
Operational
90 days ago
99.82 % uptime
Today
Paazl Staging Webservice
Operational
90 days ago
100.0 % uptime
Today
Paazl Staging Web Application Operational
90 days ago
98.63 % uptime
Today
Paazl Push API
Operational
Paazl Office
Operational
Paazl Perfect
Operational
Paazl Data Dashboards Operational
90 days ago
100.0 % uptime
Today
Australia Post Operational
Australia Post Shipping Labels Operational
B2C Europe Operational
bpost Operational
BRT
Operational
Budbee Operational
90 days ago
100.0 % uptime
Today
Budbee Shipping Labels Operational
90 days ago
100.0 % uptime
Today
Colissimo Operational
Correos Operational
Cycloon Operational
90 days ago
100.0 % uptime
Today
Cycloon Shipping Labels Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
100.0 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
100.0 % uptime
Today
DHL Deutschland Operational
90 days ago
100.0 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.75 % uptime
Today
DPD Parcelshops Operational
90 days ago
99.93 % uptime
Today
DPD Shipping Labels Operational
90 days ago
99.56 % uptime
Today
Dynalogic Operational
Fedex Operational
GLS Operational
Mondial Relay Operational
Packs Operational
PostNL Operational
90 days ago
99.93 % uptime
Today
Swiss Post Operational
90 days ago
99.97 % uptime
Today
TNT Express Operational
TSN Operational
UPS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Unresolved incident: Bpost: offline.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Staging environment: update
Completed - The scheduled maintenance has been completed.
Sep 20, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:
PostNL
- We improved the Belgium return label alignment.
Sep 20, 14:29 CEST
Staging Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 CEST
Update - We would like to give a reminder for tomorrow the 20th of September. We have a maintenance window scheduled for 10:00-11:00, during this window the widget endpoint for staging will be unreachable.

Since the widget endpoint will be unreachable we advise customers that use Paazl's Magento 2, Shopware or Salesforce extensions to set up and test the fallback options that are integrated in our extensions.
Sep 19, 11:51 CEST
Scheduled - Wednesday 20 september 10.00-11.00 we will have a scheduled maintenance window. During this window the widget endpoint for staging will be unreachable.

Since the widget endpoint will be unreachable we advise customers that use Paazl's Magento 2, Shopware or Salesforce extensions to set up and test the fallback options that are integrated in our extensions.
Sep 14, 22:48 CEST
Sep 19, 2023
Staging webservices: no response
Resolved - This incident has been resolved.
Sep 19, 11:19 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 10:33 CEST
Investigating - We are investigating reports about our Staging webservices that are not responding. We will post an update within an hour.

Our apologies for any inconvenience caused.
Sep 19, 09:37 CEST
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
UPS : Authentication
Resolved - This incident has been resolved.
Sep 14, 10:42 CEST
Update - UPS has notified us that they are investigating the issue. We will post further updates as they arise.
Sep 13, 18:44 CEST
Identified - We have been notified that UPS is giving an Authentication error:
Unable to validate shipping order at UPS: (250002) Invalid Authentication Information

We have reached out to UPS for more information
Sep 13, 16:29 CEST
Sep 13, 2023
Staging environment: update 23.38
Completed - The scheduled maintenance has been completed.
Sep 13, 17:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:30 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvement:


Sagawa (webservice)

- We changed output level value in shipment requests to adjust error handling.
Sep 13, 16:11 CEST
Sep 12, 2023
Checkout widget: pickup location bug
Resolved - On Thursday the 7th of September, we released a new version of the checkout widget. In this release there was a bug present which impacted the pickup locations.

The bug altered the behaviour where the previously selected pickup location was saved in the checkout instead of the selected pickup location.
If customers kept the default selected pickup location, then there was no impact.

Today we released a fix for this bug at 15:30 and the widget has returned to normal functioning.

We would like to apologize to our customers for the experienced inconvenience.

If you have any further questions, feel free to contact us by email or phone at support@paazl.com or +31 (0)20 - 773 - 63 03.
Sep 12, 19:00 CEST
Sep 11, 2023
Partial Outage: Web app, Widget and labels
Postmortem - Read details
Sep 11, 17:07 CEST
Resolved - This incident has been resolved.
Sep 11, 17:07 CEST
Update - We are continuing to monitor for any further issues.
Sep 8, 10:49 CEST
Monitoring - A fix has been implemented and all services are performing fully again. We will continue to monitor performance.
Sep 8, 08:30 CEST
Update - We are continuing to investigate this issue.
Sep 8, 07:16 CEST
Investigating - We are currently seeing some partial outages that might impact ship environment, checkout Widget and label service. We are currently investigating this with highest priority.
Sep 8, 06:43 CEST
Sep 10, 2023

No incidents reported.

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