Identified - Response times from the UPS web service have occasionally been slow today. You may experience long load times or web service time-outs when attempting to generate UPS shipping labels. We notified UPS on the matter.

Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET
Paazl Operational
90 days ago
100.0 % uptime
Today
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
Paazl Checkout Widget Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
99.97 % uptime
Today
DHL Operational
90 days ago
99.92 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.85 % uptime
Today
DHL Deutschland Operational
90 days ago
99.99 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.89 % uptime
Today
UPS Degraded Performance
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Operational
Bartolini Operational
Mondial Relay Operational
Collisimo Operational
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
SwissPost (Asendia) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Completed: Staging update Feb 6, 14:30-14:31 CET
We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update Mar 6, 15:30-15:31 CET
We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
Completed: Staging update Oct 3, 09:00-09:01 CET
We have performed an update to our staging environment.

This week's release contains the following improvements:

DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.

Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.

DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.

Extra@Home:
- We added the preferred date for the pickup part of exchange orders.

DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.

UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
Paazl Webservice Response Time
Fetching
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020
Resolved - Due to a partial outage in our ticket system, we have been unable to respond to some e-mails in a timely manner. The issue has been resolved, our apologies for any inconvenience.

We expect to have replied to all messages by now, but if you have sent us a message last week and are still waiting for a reply, please contact support@paazl.com or give us a call: +31 (0)20 773 6303
Feb 24, 15:38 CET
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 11:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 11:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Feb 21, 10:26 CET
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 17:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Feb 20, 16:49 CET
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 16:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains mostly internal fixes and improvements, and an improvement for Bpost:

You can now save orders without a phone number when using the REST API.
Feb 19, 14:17 CET
Resolved - This incident has been resolved.
Feb 19, 14:14 CET
Investigating - The shipping option Parcelshop Delivery is currently unavailable for Belgium. We are investigating the issue.
Feb 3, 11:58 CET
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:01 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:

Checkout Widget:
- We now round off the service point rates at two decimals instead of one.

Paazl Perfect:
- We added the Trunkrs logo.

REST API:
- The REST API now accepts valid DHL service point account numbers when saving a checkout session.
Feb 12, 13:26 CET
Feb 11, 2020

No incidents reported.