Paazl Status

UPS: slow response web service

Identified - Response times from the UPS web service have occasionally been slow today. You may experience long load times or web service time-outs when attempting to generate UPS shipping labels. We notified UPS on the matter.

Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET

Uptime over the past 90 days. View historical uptime.

Paazl Operational

Paazl OST Web Application Operational

Paazl OST Webservices Operational

Paazl Perfect Operational

Paazl Staging Webservices Operational

Paazl Staging Webapplication Operational

Paazl Office Operational

Paazl help page Operational

PostNL Operational

90 days ago

99.98 % uptime

Today

DHL Operational

90 days ago

98.65 % uptime

Today

DHL Parcel Benelux Operational

90 days ago

99.85 % uptime

Today

DHL Deutschland Operational

90 days ago

97.44 % uptime

Today

DHL Parcel (E-Commerce) Operational

DHL Express Operational

DPD Operational

90 days ago

99.96 % uptime

Today

UPS Degraded Performance

Dynalogic Operational

Packs Operational

Fedex Operational

Bpost Operational

Bartolini Operational

Mondial Relay Operational

Collisimo Operational

Correos Operational

GLS Operational

TNT Express Operational

TSN Operational

Australia Post Operational

B2C Europe Operational

SwissPost (Asendia) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Completed: Staging update Feb 6, 14:30-14:31 CET

We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET

Staging environment: update Mar 6, 15:30-15:31 CET

We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET

Availability Paazl office on 22nd of March Mar 22, 11:30-21:30 CET

Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET

Availability Paazl office on 22nd of May May 22, 13:00-18:00 CET

Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST

Completed: Staging update Oct 3, 09:00-09:01 CET

We have performed an update to our staging environment.

This week's release contains the following improvements:

DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.

Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.

DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.

Extra@Home:
- We added the preferred date for the pickup part of exchange orders.

DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.

UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST

Packs: orders.packs.nl offline (Sunday 08-12-2019 00:00 until 05:00) Dec 8, 00:00-05:00 CET

Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.

Note: this has no effect on the shipping options in your checkout or on printing labels.
Posted on Nov 26, 15:43 CET

Packs: orders.packs.nl offline (Wednesday 11-12-2019 00:00 until 05:00) Dec 11, 01:00-06:00 CET

Paazl Office availability 18-12-2019 Dec 18, 16:00-18:00 CET

Due to a company wide event, our office will only be reachable by e-mail on Wednesday 18-12-2019 from 16:00 to 18:00. We will respond to your message as soon as possible on the Thursday the 19th. Our apologies for the inconvenience.
Posted on Dec 3, 14:30 CET

System Metrics Month Week Day

Paazl Webservice Response Time

Fetching

Past Incidents

Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Office availability 05-12-2019

Completed - The scheduled maintenance has been completed.
Dec 5, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:00 CET

Scheduled - On the 5th of December from 16:00 to 18:00, our office will only be reachable by e-mail. We apologize for the inconvenience.
Dec 2, 15:02 CET

Dec 4, 2019

Staging environment: update

Completed - The scheduled maintenance has been completed.
Dec 4, 16:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 CET

Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:

Checkout Widget
- We replaced the use of AM/PM with more widely accepted terms.
- The arrow and clock icons will now adapt to the style sheet.
- We now show the message "Use CTR+scroll to zoom the map" in the widget when you attempt to scroll with
just the mouse wheel.

Web app
- You can now add negative values of latitude and longitude in the store edit page.
- We implemented a new design for the "My account" page.
- We added a new configuration page for the SOAP API.
- We improved the text in the warning pop-up that appears if you make changes to your configuration.

Generic carrier
We now support SFTP connections in our generic carrier integrations.
Dec 4, 15:30 CET

Dec 3, 2019

No incidents reported.

Dec 2, 2019

Generating Excel exports in web app not possible until Monday morning

Completed - The scheduled maintenance has been completed.
Dec 2, 11:10 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 11:10 CET

Scheduled - It will not be possible to generate Excel exports from our web app until Monday morning. We apologize for the inconvenience.
Nov 29, 11:09 CET

Dec 1, 2019

No incidents reported.

Nov 29, 2019

DHL Deutschland: offline

Resolved - This incident has been resolved.
Nov 29, 13:31 CET

Identified - The DHL Deutschland webservice is not responding. Because of this outage, you may experience issues when attempting to print shipping labels for this carrier. We've contacted DHL Deutschland and are awaiting a status update. This outage is not yet visible on their portal.

As soon as we receive an update, we will post it on this page. We thank you for your patience.
Nov 29, 13:22 CET

Paazl Web Application: slow response

Resolved - This incident has been resolved.
Nov 29, 10:48 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 17:46 CET

Identified - We are seeing some improvements, we are still working hard to get everything back to normal.
Nov 27, 14:27 CET

Investigating - Unfortunately we are still experiencing a slow response in our web application. We are investigating the issue with highest priority.
Nov 27, 09:44 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 08:38 CET

Investigating - We are noticing that the response of our Web Application is slow. Mainly the order overview and the analytics page are affected. We are investigating the issue.
Nov 26, 17:24 CET

Nov 28, 2019

Staging environment: update

Completed - The scheduled maintenance has been completed.
Nov 28, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:30 CET

Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 28, 16:30 CET

Nov 27, 2019

Staging environment: update

Completed - The scheduled maintenance has been completed.
Nov 27, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 17:30 CET

Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release will go to production on the 10th of December and contains the folowing improvements:

Web App:
We added a new user role which allows access to create labels, but limits access to Analytics and Export functionality. This new user will be called "Advanced User".

Bpost:
We made improvements to the height and width of the 10x15 and 10x21 labels.

DPD:
You can now enter Portuguese postal codes with a hyphen.
Nov 27, 17:05 CET

Nov 25, 2019

Staging environment: update

Completed - The scheduled maintenance has been completed.
Nov 25, 11:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 11:00 CET

Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 25, 10:12 CET

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

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