Identified - Bpost informed us of the following:
"France has been severely affected by the current crisis. This also has consequences for the delivery of your parcels. They will still be delivered, but for standard shipments (bpack World Business), you should allow for delays and a number of restrictions:
The whole French network was closed yesterday (30 March). It will also be closed today (31 March) and on Saturday (4 April). Parcels and mail will therefore be delivered with a delay.
Most post offices and collection points in France remain closed. Only home delivery is possible.
Only parcels measuring a maximum 32 x 24 x 24 cm and weighing up to 15kg will be delivered in France. Larger and/or heavier parcels will not be delivered, until further notice.
Returns from France to Belgium are currently not possible.
To avoid burdening the French network further, we request that you postpone all non-urgent deliveries. For parcels to businesses (bpack Europe Business) and express deliveries (bpack World Express), there are currently no restrictions. However, bear in mind that delays are possible.
Standard deliveries (bpack World Business) are now no longer possible in Russia and Malta. Parcels to businesses (bpack Europe Business) and express shipments (bpack World Express) will still be delivered.
The situation is changing daily. For further details and the latest information, please see news.bpost.be/en-corona."
Should you have concerns or questions, please contact Paazl Support.
Mar 31, 13:51 CEST
"France has been severely affected by the current crisis. This also has consequences for the delivery of your parcels. They will still be delivered, but for standard shipments (bpack World Business), you should allow for delays and a number of restrictions:
The whole French network was closed yesterday (30 March). It will also be closed today (31 March) and on Saturday (4 April). Parcels and mail will therefore be delivered with a delay.
Most post offices and collection points in France remain closed. Only home delivery is possible.
Only parcels measuring a maximum 32 x 24 x 24 cm and weighing up to 15kg will be delivered in France. Larger and/or heavier parcels will not be delivered, until further notice.
Returns from France to Belgium are currently not possible.
To avoid burdening the French network further, we request that you postpone all non-urgent deliveries. For parcels to businesses (bpack Europe Business) and express deliveries (bpack World Express), there are currently no restrictions. However, bear in mind that delays are possible.
Standard deliveries (bpack World Business) are now no longer possible in Russia and Malta. Parcels to businesses (bpack Europe Business) and express shipments (bpack World Express) will still be delivered.
The situation is changing daily. For further details and the latest information, please see news.bpost.be/en-corona."
Should you have concerns or questions, please contact Paazl Support.
Mar 31, 13:51 CEST
Identified - Because of the current situation surrounding the corona virus, our office is closed until further notice.
We are all working from home and doing our best to operate as usual. While you can still reach us by phone, we advise you to contact us by sending an e-mail to support@paazl.com for your regular questions.
Mar 16, 13:48 CET
We are all working from home and doing our best to operate as usual. While you can still reach us by phone, we advise you to contact us by sending an e-mail to support@paazl.com for your regular questions.
Mar 16, 13:48 CET
Identified - Response times from the UPS web service have occasionally been slow today. You may experience long load times or web service time-outs when attempting to generate UPS shipping labels. We notified UPS on the matter.
Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET
Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET
Paazl
Operational
Paazl OST Web Application
Operational
Paazl OST Webservices
?
Operational
Paazl Perfect
?
Operational
Paazl Staging Webservices
?
Operational
Paazl Staging Webapplication
Operational
Paazl Office
?
Operational
Paazl help page
?
Operational
Paazl Checkout Widget
Operational
PostNL
Operational
DHL
Operational
DHL Parcel Benelux
Operational
DHL Deutschland
Operational
DHL Parcel (E-Commerce)
Operational
DHL Express
Operational
DPD
Operational
UPS
Degraded Performance
Dynalogic
Operational
Packs
Operational
Fedex
Operational
Bpost
Degraded Performance
Bartolini
Operational
Mondial Relay
Operational
Collisimo
Operational
Correos
Operational
GLS
Operational
TNT Express
Operational
TSN
Operational
Australia Post
Operational
B2C Europe
Operational
SwissPost (Asendia)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Completed: Staging update
Feb 6, 14:30-14:31 CEST
We have succesfully performed an update on our staging environment.
The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update
Mar 6, 15:30-15:31 CEST
We have performed an update to our staging environment.
What's changed?
SOAP API
We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.
Web application
- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments
- The design of the "Stores" page has been renewed.
You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
What's changed?
SOAP API
We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.
Web application
- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments
- The design of the "Stores" page has been renewed.
You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Availability Paazl office on 22nd of March
Mar 22, 11:30-21:30 CEST
Scheduled -
Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Mar 15, 12:03 CET
Availability Paazl office on 22nd of May
May 22, 13:00-18:00 CEST
Scheduled -
Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
May 20, 08:31 CEST
Completed: Staging update
Oct 3, 09:00-09:01 CEST
We have performed an update to our staging environment.
This week's release contains the following improvements:
DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.
Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.
DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.
Extra@Home:
- We added the preferred date for the pickup part of exchange orders.
DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.
UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
This week's release contains the following improvements:
DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.
Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.
DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.
Extra@Home:
- We added the preferred date for the pickup part of exchange orders.
DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.
UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
Packs: orders.packs.nl offline Sunday 05-04-2020 00:00 until 03:00
Apr 5, 00:00-03:00 CEST
Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.
Note: this has no effect on the shipping options in your checkout or on printing labels.
Posted on Apr 1, 15:41 CEST
Note: this has no effect on the shipping options in your checkout or on printing labels.
Posted on Apr 1, 15:41 CEST