All Systems Operational
Uptime over the past 90 days. View historical uptime.
Paazl Operational
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
PostNL Operational
90 days ago
99.96 % uptime
Today
DHL Operational
90 days ago
99.8 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.75 % uptime
Today
DHL Deutschland Operational
90 days ago
99.85 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.41 % uptime
Today
UPS Operational
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Operational
Bartolini Operational
Mondial Relay Operational
Collisimo Operational
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Completed: Staging update Feb 6, 14:30-14:31 CEST
We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update Mar 6, 15:30-15:31 CEST
We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Availability Paazl office on 22nd of March Mar 22, 11:30-21:30 CEST
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Availability Paazl office on 22nd of May May 22, 13:00-18:00 CEST
Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
Posted on May 20, 08:31 CEST
System Metrics Month Week Day
Paazl Webservice Response Time
Fetching
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
DPD Parcel Shop Delivery unavailable
Resolved - This incident has been resolved.
May 17, 09:04 CEST
Monitoring - We are noticing that the DPD Parcelshop webservice is available again. We will continue to monitor the situation.
May 16, 16:17 CEST
Update - DPD still does not know how long it will take to fix the issue. If you have questions, we advise you to contact your DPD account manager.
May 16, 14:57 CEST
Identified - Due to an outage at the DPD Parcelshop web service, the shipping option Parcelshop Delivery is unavailable.

DPD can't tell us when the issue will be fixed, so we will continue to monitor the situation.
May 16, 09:45 CEST
May 15, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
May 15, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

Release 19.21 contains improvements to the checkout widget, PostNL, DHL Express and Bpost.

Checkout widget

We were incorrectly showing an "400" error in the browser console when the Stores tab was clicked. This has now been fixed.

PostNL

You can now use cash on delivery for PostNL orders.

DHL Express

-We now send both country of manufacture and HS Tariff Code to DHL in preregistration XML requests.
- You can now choose whether or not you want to use the DTP (duties and taxes paid) special service for each order. Contact Paazl Customer Support to activate this option in your Paazl web app account.

Bpost
We now support international pickup locations.
May 15, 08:28 CEST
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Webservice unavailable
Resolved - This incident has been resolved.
May 9, 17:40 CEST
Monitoring - Our hosting provider reports that they implemented a fix and are monitoring the results. If you are still noticing problems with creating labels, please contact Customer Support.
May 9, 17:25 CEST
Identified - The issue is with our hosting provider. They are working on a solution with the highest priority.
May 9, 16:58 CEST
Investigating - Our webservice is currently unavailable. We are investigating the issue with the highest priority.
May 9, 16:40 CEST
May 8, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
May 8, 12:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 12:15 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains an optimization for the checkout widget. We reduced the file size, which makes it load up to 900% faster.
May 8, 10:41 CEST
May 7, 2019

No incidents reported.

May 6, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
May 6, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 6, 14:56 CEST
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