Update - Contrary to the previous message, this is not an issue caused by Paazl. We have contacted PostNL for an update and are awaiting a response.
May 27, 13:50 CEST
Identified - We are noticing that the PostNL API is under heavy load, which causes timeout errors, in particular for service point orders. This may cause issues when printing labels.

You can choose to keep trying to generate a label, or choose to temporarily deactivate service points in your delivery matrix.
Apr 21, 15:00 CEST
Identified - Because of the current situation surrounding the corona virus, our office is closed until further notice.

We are all working from home and doing our best to operate as usual. While you can still reach us by phone, we advise you to contact us by sending an e-mail to support@paazl.com for your regular questions.
Mar 16, 13:48 CET
Identified - Response times from the UPS web service have occasionally been slow today. You may experience long load times or web service time-outs when attempting to generate UPS shipping labels. We notified UPS on the matter.

Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET
Paazl Operational
90 days ago
100.0 % uptime
Today
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
Paazl Checkout Widget Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
99.97 % uptime
Today
DHL Operational
90 days ago
93.27 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
86.55 % uptime
Today
DHL Deutschland Operational
90 days ago
100.0 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.86 % uptime
Today
UPS Degraded Performance
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Operational
Bartolini Operational
Mondial Relay Operational
Collisimo Degraded Performance
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
SwissPost (Asendia) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Paazl Webservice Response Time
Fetching
Past Incidents
Jul 7, 2020

No incidents reported today.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:30 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:
- A fix for the Sagawa label.
Jun 25, 14:03 CEST
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 16:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvement:

Paazl WebApp
- When manually creating an order for a Store, these Stores in the lists are now sorted by distance.
Jun 24, 14:25 CEST
Jun 23, 2020
Resolved - As almost all bpost services have been restored at bpost, we will close this ticket.

If you'd like more info about the current bpost status, please visit their Corona page:

https://news.bpost.be/en-corona
Jun 23, 11:49 CEST
Identified - Bpost informed us of the following:

"Belgium

We are making every effort to deliver mail (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal. But take into account a possible delay in the delivery of your package.

Our post offices are open during the week until 5 p.m but closed during lunchtime from 12:30 pm to 1:30 pm. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.

Our contact centers are open from 8 am until 5 p.m from Monday to Friday, and they are closed on Saturdays.

For the moment, 1.200 out of 1.300 Post Points and Parcel Point (previously called kariboo!) are open in accordance with the opening hours of the shops in which they are located. If a Post Point or Parcel Point has to close, or if it can no longer handle parcels, we will deliver the parcel to a delivery point that is open. To see which Post Point and Parcel Point are open, please see https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.

All automated Parcel Lockers are in operation. Only 6 Parcel Lockers are not available due to temporary closure of the site.

Europe (continent)

Bear in mind that different countries have put measures in place that have an impact on the logistics process. In many countries deliveries will be delayed, but all services are available. In France in particular there is a significant impact on services. Deliveries of parcels are also impacted in Italy.
See the FAQ list below for more information (question “What is the current situation with national and international parcel deliveries?”).

International

It is possible again to send post and parcels to the United States, Brazil, Canada and China.

Please note: you must still take delays into account. The number of flights and their capacity is still very limited, and we are dependent on the local situation for deliveries. That means we cannot currently guarantee delivery times for shipments to these countries. We will of course do all we can to deliver your parcels as quickly as possible.

It is not yet possible to send post and parcels to other countries outside Europe. bpost is closely following developments and will inform you as soon as the situation changes.

Express deliveries for parcels are an exception: these can still be sent to all countries outside Europe because for this service we work with specific partners. Local restrictions may result in longer delivery times. Because our partners use different shipping methods (such as individual aircraft, for example), these types of shipments have a slightly higher price.

In order to guarantee an efficient process, having a detailed description of the product is important for the Express Parcel Shipments. The shipment might require manual inspection when the description incomplete or vague, leading to delays or even blocking of the shipment. Therefore, make the description as specific as possible (e.g: do not just write “Toys” but use “3 Remote Control Cars made from made of polycarbonate” or do not just write “Textiles” but write “Four women’s t-shirts made of wool”). "

Should you have concerns or questions, please contact Paazl Support.
May 14, 13:51 CEST