All Systems Operational
Uptime over the past 90 days. View historical uptime.
Paazl Operational
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
PostNL Operational
90 days ago
99.98 % uptime
Today
DHL Operational
90 days ago
98.65 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.85 % uptime
Today
DHL Deutschland Operational
90 days ago
97.45 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.85 % uptime
Today
UPS Operational
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Operational
Bartolini Operational
Mondial Relay Operational
Collisimo Operational
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
SwissPost (Asendia) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Completed: Staging update Feb 6, 14:30-14:31 CET
We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update Mar 6, 15:30-15:31 CET
We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Availability Paazl office on 22nd of March Mar 22, 11:30-21:30 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Availability Paazl office on 22nd of May May 22, 13:00-18:00 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
Completed: Staging update Oct 3, 09:00-09:01 CET
We have performed an update to our staging environment.

This week's release contains the following improvements:

DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.

Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.

DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.

Extra@Home:
- We added the preferred date for the pickup part of exchange orders.

DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.

UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
System Metrics Month Week Day
Paazl Webservice Response Time
Fetching
Past Incidents
Nov 15, 2019
DHL Deutschland: offline
Resolved - This incident has been resolved.
Nov 15, 11:23 CET
Monitoring - While the DHL status page shows that the issue is ongoing, we see that it is possible to create labels again. We will monitor the situation for now.
Nov 15, 08:25 CET
Identified - The status of this incident can also be found on the DHL website: https://entwickler.dhl.de/group/ep/ankundigungen

You will need to log in using your DHL credentials.

We will update once we have more information.
Nov 14, 14:17 CET
Investigating - The DHL Deutschland webservice does not seem to be responding. Because of this outage, you may experience issues when attempting to print shipping labels for this carrier. We've contacted DHL Deutschland and are awaiting a status update.

As soon as we receive an update, we will post it on this page. We thank you for your patience.
Nov 14, 13:57 CET
Nov 14, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 15:50 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 4 hours to finish.
Nov 7, 13:42 CET
Nov 13, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 13, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 13, 16:21 CET
Nov 12, 2019

No incidents reported.

Nov 11, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 11, 15:00 CET
Update - We will need an additional 30 minutes for the update. Scheduled to be finished at 15:30
Nov 11, 14:42 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 14:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 11, 13:18 CET
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 6, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 16:30 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 6, 16:24 CET
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 6, 15:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 15:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 6, 13:30 CET
Nov 5, 2019

No incidents reported.

Nov 4, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Nov 4, 13:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 13:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Nov 4, 12:01 CET
Nov 3, 2019
Packs: orders.packs.nl offline ( Sunday 03-11-2019 00:00 until 05:00)
Completed - The scheduled maintenance has been completed.
Nov 3, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 00:00 CET
Scheduled - Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.

Note: this has no effect on the shipping options in your checkout or on printing labels.
Oct 31, 11:26 CET
Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

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