Identified - Bpost informed us of the following:

"France has been severely affected by the current crisis. This also has consequences for the delivery of your parcels. They will still be delivered, but for standard shipments (bpack World Business), you should allow for delays and a number of restrictions:

The whole French network was closed yesterday (30 March). It will also be closed today (31 March) and on Saturday (4 April). Parcels and mail will therefore be delivered with a delay.

Most post offices and collection points in France remain closed. Only home delivery is possible.
Only parcels measuring a maximum 32 x 24 x 24 cm and weighing up to 15kg will be delivered in France. Larger and/or heavier parcels will not be delivered, until further notice.

Returns from France to Belgium are currently not possible.

To avoid burdening the French network further, we request that you postpone all non-urgent deliveries. For parcels to businesses (bpack Europe Business) and express deliveries (bpack World Express), there are currently no restrictions. However, bear in mind that delays are possible.

Standard deliveries (bpack World Business) are now no longer possible in Russia and Malta. Parcels to businesses (bpack Europe Business) and express shipments (bpack World Express) will still be delivered.

The situation is changing daily. For further details and the latest information, please see news.bpost.be/en-corona."

Should you have concerns or questions, please contact Paazl Support.
Mar 31, 13:51 CEST
Identified - Because of the current situation surrounding the corona virus, our office is closed until further notice.

We are all working from home and doing our best to operate as usual. While you can still reach us by phone, we advise you to contact us by sending an e-mail to support@paazl.com for your regular questions.
Mar 16, 13:48 CET
Identified - Response times from the UPS web service have occasionally been slow today. You may experience long load times or web service time-outs when attempting to generate UPS shipping labels. We notified UPS on the matter.

Because we see that this issue is occurring intermittently, we advise you to try generating a shipping label again if it doesn't work the first time.
Nov 30, 19:04 CET
Paazl Operational
90 days ago
100.0 % uptime
Today
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
Paazl Checkout Widget Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
99.97 % uptime
Today
DHL Operational
90 days ago
99.87 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.75 % uptime
Today
DHL Deutschland Operational
90 days ago
100.0 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.87 % uptime
Today
UPS Degraded Performance
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Degraded Performance
Bartolini Operational
Mondial Relay Operational
Collisimo Operational
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
SwissPost (Asendia) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Completed: Staging update Feb 6, 14:30-14:31 CEST
We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update Mar 6, 15:30-15:31 CEST
We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
Completed: Staging update Oct 3, 09:00-09:01 CEST
We have performed an update to our staging environment.

This week's release contains the following improvements:

DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.

Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.

DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.

Extra@Home:
- We added the preferred date for the pickup part of exchange orders.

DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.

UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.

Note: this has no effect on the shipping options in your checkout or on printing labels.
Posted on Apr 1, 15:41 CEST
Paazl Webservice Response Time
Fetching
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:01 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains internal improvements and improvements to our web app:

Web app
- Clicking outside the navigation menu on mobile devices will now close the menu.
- You can now export orders in .csv file format.
Apr 1, 15:43 CEST
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 14:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 14:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Mar 31, 11:07 CEST
Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 CET
Scheduled - Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.

Note: this has no effect on the shipping options in your checkout or on printing labels.
Mar 25, 16:47 CET
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled update of today from 13:00 to 17:00, has been postponed. The staging environment will remain operational. We will schedule a new time slot at a different date and time.
Mar 26, 10:04 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 4 hours to finish.
Mar 18, 16:20 CET
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 16:01 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.

This week's release contains the following improvements:

Web app
You will now see the delivery matrix countries in alphabetical order for the English language.

Van Spreuwel
We added a tracking URL to Van Spreuwel orders in the web app and the PUSH API.

Bpost
We added a tracking URL to Bpost orders in the PUSH API.

SOAP API
If a carrier provides time frames for service point shipping options, you will now see these time frames in our SOAP API responses (if applicable).
Mar 25, 13:47 CET
Completed - The scheduled maintenance has been completed.
Mar 25, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:00 CET
Scheduled - Our current SSL certificate will expire on 12-04-2020. We are planning to renew the certificate:

Wednesday 25-03-2020 at 12:00 we will renew the certificate on production.

If you store our certificate or root certificate locally, please update the certificate according to this schedule.

The new SSL certificate and root certificate can be found here: https://dev.paazl.com
Mar 5, 09:54 CET
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Mar 23, 13:32 CET
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:00 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Mar 20, 14:18 CET
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 18:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:45 CET
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Mar 19, 17:03 CET