DHL Deutschland: timeout errors
Identified - Unfortunately there are still timeout errors. We are contacting DHL for a status update.
Oct 15, 15:52 CEST
Monitoring - DHL reports that their services are back online. We are monitoring the situation for now.

If you still encounter issues, please inform Paazl Support:
support@paazl.com or +31 (0)20 773 6303
Oct 15, 14:44 CEST
Update - DHL reports that they have deactivated their API because of technical issues. This means that generating labels is currently not possible.

DHL will show updates for known issues on the following page: https://entwickler.dhl.de/group/ep/ankundigungen

We will update again when the situation changes.
Oct 15, 09:23 CEST
Update - According to DHL, they made a fix yesterday, but we can see that this has not resolved the issue. We are contacting DHL to get more information.
Oct 15, 08:56 CEST
Identified - The DHL Deutschland webservice is sometimes not responding. Because of this outage, you may experience issues when attempting to print shipping labels for this carrier. DHL Deutschland confirmed this issue and they are working on a fix.

As soon as we receive an update, we will post it on this page. We thank you for your patience.
Oct 14, 10:59 CEST
Uptime over the past 90 days. View historical uptime.
Paazl Operational
Paazl OST Web Application Operational
Paazl OST Webservices ? Operational
Paazl Perfect ? Operational
Paazl Staging Webservices ? Operational
Paazl Staging Webapplication Operational
Paazl Office ? Operational
Paazl help page ? Operational
PostNL Operational
90 days ago
99.79 % uptime
Today
DHL Degraded Performance
90 days ago
99.84 % uptime
Today
DHL Parcel Benelux Operational
90 days ago
99.95 % uptime
Today
DHL Deutschland Degraded Performance
90 days ago
99.73 % uptime
Today
DHL Parcel (E-Commerce) Operational
DHL Express Operational
DPD Operational
90 days ago
99.85 % uptime
Today
UPS Operational
Dynalogic Operational
Packs Operational
Fedex Operational
Bpost Operational
Bartolini Operational
Mondial Relay Operational
Collisimo Operational
Correos Operational
GLS Operational
TNT Express Operational
TSN Operational
Australia Post Operational
B2C Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Completed: Staging update Feb 6, 14:30-14:31 CEST
We have succesfully performed an update on our staging environment.

The release notes can be found here:
https://support.paazl.com/hc/en-us/articles/360016877794-Release-19-07
Posted on Feb 6, 14:27 CET
Staging environment: update Mar 6, 15:30-15:31 CEST
We have performed an update to our staging environment.

What's changed?

SOAP API

We added a new function to the servicePointsRequest, which allows you to restrict the service points displayed to those in the customer's country. This is used for addresses close to a country border.

Web application

- We fixed broken icons for the "Status" column in the order overview for delayed and returned shipments

- The design of the "Stores" page has been renewed.

You can also view the release notes here:
https://support.paazl.com/hc/en-us/articles/360019070294-Release-19-11
Posted on Mar 6, 15:19 CET
Availability Paazl office on 22nd of March Mar 22, 11:30-21:30 CEST
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Monday the 25th.
Mar 15, 12:03 CET
Availability Paazl office on 22nd of May May 22, 13:00-18:00 CEST
Scheduled - Due to a company wide event, it will not be possible to reach Paazl office by phone. Any questions sent to us by e-mail, will be answered as soon as possible on Thursday the 23rd.
May 20, 08:31 CEST
Completed: Staging update Oct 3, 09:00-09:01 CEST
We have performed an update to our staging environment.

This week's release contains the following improvements:

DHL Parcel:
- We added unit tests for the DHL Parcel label generator.
- We removed "helper lines" from 10x21 PDF and ZPL labels.
- We improved our handling of special characters on labels and in shipment registration files.

Web app:
- You will no longer be redirected to a different page after saving your account settings.
- We added a webservice timeout notification for UPS.

DHL eCommerce:
- We removed the "save+create label" button for the pickup option, as no label is required.

Extra@Home:
- We added the preferred date for the pickup part of exchange orders.

DHL Parcel/eCommerce:
- We streamlined the responses of all service point shipping options.

UPS
- We added Access Point support for Hungary, Czech Republic, Portugal, Slovenia and Switzerland.
Posted on Oct 3, 08:56 CEST
Hosting provider maintenance Oct 16, 01:00-05:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 15:16 CEST
Scheduled - Our hosting provider will be performing maintenance between 0:00 and 04:00 hours. It is possible that our services will be temporarily unavailable.
Oct 15, 13:53 CEST
System Metrics Month Week Day
Paazl Webservice Response Time
Fetching
Past Incidents
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Oct 9, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Oct 9, 14:35 CEST
Oct 8, 2019
It is not possible to search on barcodes via our web application that were created from October 1st
Resolved - This issue has been resolved. Searching on barcodes is working again.
Oct 8, 13:06 CEST
Identified - It is not possible to search on barcodes via our web application that were created from October 1st.
However, searching on the corresponding order reference or postal code will show the order with the barcode(s). This has no effect on the shipments.

We have identified the problem and we expect a fix in the beginning of next week.
Oct 4, 13:12 CEST
Oct 7, 2019

No incidents reported.

Oct 6, 2019
Packs: orders.packs.nl offline ( Sunday 06-10-2019 00:00 until 05:00)
Completed - The scheduled maintenance has been completed.
Oct 6, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:00 CEST
Scheduled - Packs will be performing maintenance on their servers. Their order environment orders.packs.nl will not be available during that time. It is also possible that status updates will be delayed during this period.

Note: this has no effect on the shipping options in your checkout or on printing labels.
Oct 1, 11:36 CEST
Australia Post maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 01:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 13:00 CEST
Scheduled - Australia Post will be undergoing scheduled maintenance during this time.

Components affected
Shipping & Tracking APIs - Tracking
Oct 3, 11:59 CEST
Oct 4, 2019
Staging environment: update
Completed - The scheduled maintenance has been completed.
Oct 4, 14:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 14:00 CEST
Scheduled - We will be performing an update on our Staging environment. This will take around 30 minutes to finish.
Oct 4, 13:39 CEST
Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

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